Something wrong with your pool? Here's what to do until we can help.
We know it's stressful when the pump is screaming or the water is dropping, especially at night or on a weekend. Most problems can wait until we're open. The few that can't usually come down to one switch, and this page walks you through it.
We're honest about our hours.
We're a family company, not a 24/7 call center. Our office is open Monday through Friday, 7:30 a.m. to 4:30 p.m., and no one is on call after hours, on weekends, or on holidays. We'd rather tell you that up front than leave you waiting on a call that isn't coming.
Leave a voicemail at (817) 442-5787 or send us a request, and the office will pick it up when it opens.
First, find your power switch.
Your pool equipment has either a breaker or a main power switch. When something sounds or looks wrong, shutting it off is the safest first move. Use the breaker or switch, not just the timer, so the equipment can't turn itself back on.
Stay safe
Keep your hands dry and stand on dry ground. If you see sparks, smoke, or water around anything electrical, stay back and call 911.
Shut it off and call us.
These are the ones that can't wait. Shut off the power to stop the damage, then leave us a message.
The motor is screaming.
Shut off the main power switch or breaker, then call us. We see more of these once the weather turns cold.
The motor hums but won't start.
That can mean a bad part on the motor. Shut off the main power switch and call us.
The pool is draining.
Find your main power switch or breaker and shut it off. Then call us.
Sparks, smoke, or a burning smell.
Stay back from the equipment. If you can safely reach the breaker, shut it off. If there's fire or anyone could get hurt, call 911.
Try this first.
The pump won't prime.
Check the water level first. If it's below the skimmer opening, add water with a hose. Then turn the pump off, take the lid off the pump basket, and fill it with water. Put the lid back on tight and start it up. If your equipment sits higher than the pool, give it a few minutes to catch. Still nothing? Shut it off and call us.
The water level looks low.
It should sit about halfway up the tile, or just under the overflow grate if your pool has one. If it's low, add water with a hose. Low water is a common reason a pump loses its prime.
When the weather turns.
The power goes out.
If it's freezing and the power has been out over an hour, drain your equipment using our freeze guide. When the power comes back, make sure the pump is running. A mechanical timer stops while the power is out, so set its dial back to the right time.
A freeze is coming.
If the pump is running and pushing water, let it run. If the pump has failed or the power is out, follow our freeze protection guide to drain the equipment.
A storm rolls through.
If there's thunder or lightning, stay out of the pool and away from the equipment. Once it passes, empty the skimmer baskets so water keeps moving. Leaves and dirt on the bottom can wait for your next visit.
These can wait until we're open.
The heater won't work.
It can wait until we're open. Leave us a message and we'll take it from there.
The water is green or cloudy.
It looks alarming, but it can wait. Keep everyone out of the water until it's clear, and leave us a message so we can get it turned around.
The cleaner stopped moving.
Empty the skimmer basket and make sure the cleaner hose isn't kinked or split. If it's still stuck, it can wait.
Leave us a message.
Call and leave a voicemail, or send a request online. The office picks it up as soon as we open.
Mon–Fri 7:30–4:30 · Colleyville, TX · TDLR License #1137